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What our clients say about us
Please click on the relevant link below to view our client's testimonials:
Certificate in Mediation Skills - training
"Our partnership with Conflict Management Plus Ltd began in 2002. From our initial discussions it was evident that the company were keen to listen to our needs and work with us to develop a course that satisfied our requirements. Our first course for Supervisory staff (Dispute Resolution) was well received and very successful. Our partnership has developed further to include development courses for Middle Managers and for Technical Fire Safety staff.
This successful partnership approach combined with local provision and high quality trainers, has developed into a key part of our overall strategy for management development of our staff."
Bob Ratcliffe, Senior Divisional Officer - (Training and
Development)
Hampshire Fire & Rescue
"First class training service, excellent value and very relevant to subject."
Suzanne Macleod, Manager, Mediation Service
Glasgow Community and Safety Service
"I have always found CMP courses to be stimulating, challenging, at the cutting edge of current thinking and practice, while professionally delivered and supported. The Certificate in Mediation Skills course, delivered to us in-house, was no exception and feedback from the participants fully endorses my comments."
Colin Mackenzie, Head of Strategic Infrastructures
Devon County Council
"This is probably the best learning that I have participated in for years. Well paced, excellent, supportive and developmental feedback. Really nice to refresh my skills and gain some confidence."
Public open access course
Marie Roberts
"The trainer's sensitive balanced approach created a really safe, effective learning environment where it was easy to absorb difficult material. The trainer demonstrated real understanding and compassion to each course member...and provided some much-needed support."
Sarah Lougee
MOD Defence Procurement Agency
"Devon Fire & Rescue Service offers an in-house Mediation Service to encourage early intervention where workplace conflict has arisen or where mediation can be offered as a possible remedy to a formal process of discipline or grievance. Mediators have been trained under the expert guidance of Conflict Management Plus Ltd through the tailor made sessions. I have been impressed with the content of the training; the depth and extent of trainer knowledge and the effective and efficient administration when making the necessary pre-course arrangements and follow-ups. Conflict Management Plus Ltd offer a friendly and professional service which I am pleased to recommend to other organisations."
Barbara North, Equality & Diversity Co-Ordinator
Devon Fire & Rescue
"I used CMP as Trainers for the Anti-Harassment Supporters and the Certificate in Mediation Skills. I enjoyed the contents, delivery and the professionalism of the consultants on both occasions. The two learning events have enhanced my skills and has enabled me to add value to my organisations core activities. They were value for money. I would definitely consider using CMP again and would also recommend them to others."
Anti-Harassment Supporters
The Children's Society
Stellamarris Mohammed, Personnel Manager - Headquarters, Retail and Fundraising
"Conflict Management Plus offer an impressive blend of professional expertise and workplace experience. Their trainers are challenging and thought provoking and use realistic exercises relevant to our work. Our delegates were stimulated and inspired, and have brought valuable and lasting benefits back to the organisation."
Ian Apperley, Head of Human Resources
Greater London Authority
"We have now had almost 40 members of staff receive training from Conflict Management Plus Ltd. They are the most effective, efficient and professional trainers I have had the privilege to work with."
Bryan Healy, Neighbour Relations Manager
Glasgow Housing Association
"The mediation training provided by Conflict Management Plus Ltd was excellent in both context and format and both challenging and enjoyable to all those staff who participated. It has certainly opened our eyes to the potential that mediation provides in resolving neighbour disputes and conflict management in other areas of housing work."
David Ward BA(Hons) PGDIP MA FCIH, Tenancy Enforcement Team Leader
City of Lincoln Council, Directorate of Housing Services
"Thank you once more to your organisation for what has been one of the best in-service training experiences I have participated in for a long time. The course, the literature and the study pack are all thought provoking, stimulating and very clear. I feel I have improved personally and professionally as a result of this experience. I am confident also that my colleagues will now also benefit from my improved performance"
Revd Dr Peter Johnson, Pastoral Care Lead Co-ordinator
Cornwall County Council, Pastoral Care Service Education
"I found the Certificate in Mediation skills course excellent. It enabled the University to develop a successful in-house mediation service which provides managers and staff with an effective route towards better working relationships."
Paul Andrew, Equality & Diversity Manager
University of Sunderland
"This has been a resounding success. The group were clearly impressed by the trainer's inspirational training style and were so appreciative of her openness and honesty throughout. Individuals have come back particularly motivated, making many positive comments about the event and what they have learnt in that time. There also seems to be a feeling that they have been fully stretched and tested."
Business Manager,
Major Government department
"Thank you for your enormous efforts over the 6 days. None of us have been on such a difficult/challenging course before, yet paradoxically, also being the one we have enjoyed the most. You provided the most wonderfully safe environment in which to challenge us and for us to feel uncompromised with our vulnerabilities/insecurities. The skills you worked so desperately hard to impart will be absolutely pivotal for all of us. Following courses where I have taught almost solidly over (just) a 2-day period, I am completely drained; you must be knackered! My teaching is simple and didactic in style, so the necessity for your emotional commitment combined with the stamina required for three days - twice - is profoundly impressive"
Head of Occupational Health
Redbrick University
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Dispute Resolution Services
"We found Conflict Management Plus Ltd thoroughly professional and helpful. This was evident from our very first contact through to completion of the mediation process."
Superintendent Keith Kennedy
MOD Police
"The disciplinary was dealt with in a sure-footed way. Our experience of CMP's investigation service was very good and efficient, and we had help in resolving difficult issues that internal people couldn't deal with."
Ken Gillespie, Director of Regeneration
Kirklees Metropolitan Borough Council
"We received some excellent help in a stale-mate situation. CMP brought a professional mediation service to difficult circumstances."
Ingrid Richardson, Head of HR
Horse Racing Regulatory Authority
"We received a very efficient and helpful mediation service from CMP, which hopefully moved the situation forward in some way for both individuals."
Amy Mosdell, Personnel Advisor
Basingstoke and Deane Borough Council
"We received independent, objective support for a team facilitation, which was very good as usual!"
Gillian Westrip, Lifelong Learning Coordinator
New College Durham
"Conflict Management Plus provided us with a professional service, carried out well, with no difficulties arranging the mediation session with helpful staff. It resulted in two people working well together."
Pamela Townend, Employee Support Coordinator
Kirklees Metropolitan Council
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Mediation for Managers - training
"All delegates, without exception, thoroughly enjoyed the course, both content, interest, and the way in which Steve delivered the programme. His style made them feel easy and willing to step ‘outside of their comfort zones’. The course was challenging and they all feel they have a new set of professional tools that will help them when in a mediation situation.
Well done to Conflict Management Plus Ltd, our thanks to all those who worked to make this happen."
Annette Hudson, HR Administration Officer
Norfolk Constabulary
"It’s always an unknown quantity when employing an external training provider – however Conflict Management Plus Ltd was really what it said on the tin – the experts in conflict management – the trainers were really excellent and expert mediators."
Angela Lloyd, Head of HR & Diversity
North Glamorgan NHS Trust
“Our senior management team found the training to be extremely helpful. The programme was customised to meet our specific needs.
We were pleased with the balance of theory, case studies and role play, which enabled us to test our new mediation skills in a safe environment.”
David Murphy
Welsh Assembly Government
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Dealing with Difficult People - training
"Our front-line housing staff regularly face challenging and potentially threatening situations. For several years now, we have engaged Conflict Management Plus Ltd to equip our staff with appropriate skills to meet these challenges and diffuse threatening situations. Their professional approach and participative style have always been well-received and have contributed to the first-class customer service we aim to deliver."
Dealing with Difficult People course
Barrie Smith, Head of Learning & Development
London & Quadrant Housing Trust
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Dispute Resolution Skills / Constructive Conflict Resolution Skills
"A professional provider who listened to what we wanted before delivering what we needed."
Tim Wareham, Training Manager
Staffordshire Fire & Rescue Service
"The training provided was excellent both in terms of the content and the trainer who was professional and very knowledgeable. Some aspects of the training were specifically tailored to meet our particular needs and the feedback received by our staff who attended the courses was extremely positive."
Constructive Conflict Resolution Mediation Skills
Wendy Parry, Training Manager
East & North Hertfordshire NHS Trust
"The Conflict Management Training gave a good basic knowledge of how to deal with conflict within teams or conflict between staff and management.
There was lots of practical and role playing throughout the day both with the whole group as well as in smaller groups, which (although I dislike taking part in roleplay) was very useful.
I particularly liked the trainers' ideas on how to get and keep the attention of staff involved in the conflict. "
Conflict Management Skills training
Kay Skipp, Administrator
RNID
"The Conflict Management Training was a good insight into managing conflict between staff and teams. The trainer was confident and knew his stuff whilst keeping the whole group involved."
Conflict Management Skills training
Nick Foskett, Manager
RNID
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Advanced mediation training/mediation skills workshop
“I attended the Mediation Skills Workshop run by Conflict Management Plus and found it absolutely excellent! The skills I learnt directly helped me to help 7 working relationships get substantially better. The model works like a dream!"
Mediation Skills Workshop
HR Director, Pharmaceuticals
"Excellent training, tailored to our organisation's needs"
Advanced Mediation Training
Sam Austin, Operational Director,
Llamau Ltd
"CMP Ltd were very flexible in meeting our specific needs. The trainer was very professional and all our mediators found the course challenging and thought provoking."
Workplace Mediation 3 day Conversion Course
Debbie Davey, Service Manager
Ealing Mediation Service
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