Dispute Resolution Services

The complete dispute resolution service

Whatever the conflict, we have an appropriate, effective intervention.

Workplace mediation, investigation, team conflict, neutral assessment and coaching - our practitioners represent a diverse community and have a range of backgrounds and specialities. They have the rapport and gravitas to work appropriately with all levels of staff

We administer each situation with the minimal logistical disturbance. Processes run by our team are consistent, thorough and professional and will not in themselves provoke, prolong or escalate conflict.

All our services come with participants' feedback, service evaluation and confidential report. We gather information to establish the issues, impact and individual and organisation contributions to the situation.

We remain neutral while fostering appropriate, lasting outcomes. All our practitioners are evaluated on a case by cases basis by clients, our staff and by the parties themselves.

Dispute Resolution Services practioners

Our practitioners are required to:

• Be aware of the effect of issues of equality on perceptions of fairness, justice and impartiality
• Work to a clear, openly mapped out process, which applies ground rules and structure consistently and fairly
• Use their communication and rapport building skills to enable participation from a wide range of people
• Be aware of their own assumptions and prejudices when drawing judgments, or making decisions as appropriate in their role
• Be open to feedback about issues of equality, power and oppression.

These are recent quotes from our clients:

"The mediation has resulted in better communication between the parties; we've had a very positive experience with TroubleshooterUK who helped to move us forward from a 'blocked' situation."

"The investigation service gave us professionalism, independence, and integrity"

"The team facilitation restored relationships between the members of the team. There is now less stress for the manager! the team has a greater undertsanding of boundaries and roles and are able to manage conflict better and more openly."

"It is very useful to have independent mediators who cannot be accused of having preconceived ideas about the team/individuals/issues. Expert input has worked verysuccesfully for us."

"The mediation created a positive environment for the parties involved, who now have a more pfrofessional basis for a business relationship."

"Very good, helpful service and very helpful in resolving the situation. Unanimously good feedback from all 5 parties."

"The neutral assessment gave us an unbiased, professional assessment of issues/potential issues within the team. I would recommend TroubleshooterUK, especially the practitioner who was excellent!"

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