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The Investigation Service
We are familiar with undertaking investigations in tricky situations where your organisation is in partnership with others, and staff sit accross both partners; and where policies and procedures may be different. An internal investigator may be seen as being partial and, indeed, part of the 'enemy' orgaisation'.
Our service offers six key benefits:
- Complete independence - we are not identified directly or indirectly with the client or the parties
- Experience - our team is experienced in conducting investigations into difficult issues such as allegations of bullying, harassment, and inappropriate behaviour
- Cost effectiveness - our team will work within your procedure and in line with best practice.
- Flexibility - we can handle as much or as little of the process as you want
- Clear outcomes constructively given to all concerned during a full debrief mean the investigation can draw the past to a close and allow people to move on.
- Includes a half-day client meeting with the investigator
The investigation process
We work with an internal co-ordinator and provide a full support package to help them in this aspect of the investigation. Our investigators will:
- Read and review documentary material and continue to gather other relevant documents as the investigation progresses
- Conduct interviews with the complainant(s), the person(s) complained about and any relevant witnesses identified
- Ensure that individuals understand the process and the ground rules
- Ask such questions so as to provide a fair opportunity for all concerned to present the facts and describe the situation under investigation as each person sees it
- Gather information about key issues, incidents and concerns
- Outline the key incidents and issues in the allegation, as appropriate, and obtain a detailed response
- Summarise and clarify as appropriate the information the interviewee gives
- Check for witnesses for corroboration, mitigation, contradiction and appropriate background or context
- Explain continuing process - particularly the process for signing off notes of the session and confidentiality
- Identify any background issues which emerge which point to the need for organisational changes
- Identify and carry out any additional interviews that need to be conducted in order to build up the 'bigger picture'
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Manage allegations of inappropriate behaviour at work using our investigation service |
Quotes from clients who have used our investigation service ...
"The outcome was one we wanted so it was very useful. The process was handled very professionally - it helped reduce stress levels to the team."
"The investigator was excellent, thorough, available when needed and consistent."
"Our experience was very good, we had an excellent working relationship with the investigator. Conflict Management Plus Services are effective at dealing with issues that our service had no resources to take forward."
"An efficient investigation, professionally undertaken"
"The benefits included speed, expertise and completion of a quality task within agreed timescales."
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