Dispute Resolution Services

Stress Management Service

This approach is for teams which you know are suffering from stress. Perhaps a stress audit shows this. Perhaps absence levels are worryingly high, there are more customer complaints than ever, and you can’t make internal appointments to that team. Something is wrong – but no one’s complaining formally.

Where there has been a significant amount of restructuring and reorganisation, this may have highlighted confusion about roles and responsibilities, and created a sense of unfair distribution of workloads and assignments. It is likely that there is a limited sense of people’s individual positions. People may be blaming each other and the system with accusations of management and organisational ineptitude.

Employees may present themselves defensively or as victims of bullying, and communication has been difficult for the team, whether from mutual avoidance to verbal abuse. Left untouched, over the long term this will develop into escalating animosity and deepened resentment towards each other.

We have three levels of intervention available for when it is clear that work needs to be done. Each level aims to:

• rebuild levels of trust
• reduce stress due to conflict
• support managers in improving their management abilities
• create a culture which encourages people to take responsibility,
• enable creative management of diversity issues
• support your organisation’s values and culture

"The facilitator heard the group and retained info. They were calm and friendly with gentle direction."

"The group was enabled rather than overpowered. The day highlighted sense of team work via common goals."

"It helped with listening to other people's opinions; I would very strongly recommend the service for big or small issues."

"It gave us an opportunity to discuss some really important issues that need to be addressed."

"The facilitator took on people's needs and moved us on to cover an agenda. Putting things on the table was releasing"

"The interview was a breath of fresh air."

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