| |
Key training areas
4. The Specialist series
This series enables you to create a pool of in-house skills to cope with
conflict in a range of specialist roles. Many organisations are cash poor
but people rich, and want to 'grow their own' internal conflict management
and dispute resolution capability. We can help you support internal staff
in a tough job well. This series covers staff, mainly managers, who have
to fit tough subjects like grievances, disciplinaries, and allegations of
bullying and harassment into their normal jobs. It is also aimed at HR
staff who are often expected to deliver dispute resolution initiatives
although they may not have the experience or skills.*
4.1 Taking the grief out of grievance - 1 and 2 day skills and process based course for grievance handling
4.2 Dispute resolution skills for HR professionals - 2 day skills and strategy
4.3 Dignity at work for HR practitioners - 1 day skills and awareness training
4.4 Mediation at work for HR managers - 3 day skills and strategy
4.5 Neutral assessment - conflict diagnosis - 2 to 4 day skills and strategy
4.6 Bullying and harassment support officers training - 2 or 3 day skills, awareness of policy and support roles
4.7 Dispute resolution skills for facilitators / trainers - 2 day skills and strategy
4.8 Working with teams under pressure - 1 day skills and awareness
* Click on the links for more information on training for in-house mediators and investigators
back to
Key training areas main page
|
|
All these courses are tailored to the participants. Each course can be taken as a stand alone course, or you can use these titles as a menu from which to can create a special programme for your staff. We specialise in tailored in-house programmes.
"The input and structure was well pitched at the group in a way we could all understand."
"As a 'minority', I felt very included."
"The training gave me invaluable input, with a well-balanced, intelligent trainer."
"Good insight into general principles of dispute resolution skills and the processes required."
"A well-presented course, flowing and good continuity. The trainer had a good depth of knowledge about the subject matter."
"This will enable me to attempt to settle grievances at an early stage."
|
